Overview of Call Logs
Overview Of Call Logs
1. Go to the left sidebar menu. Click ACTIVITY → Call Logs.
2. The system will display all Incoming/ Outgoing Calls, SMS sent/ received, incoming outbound MMS, SMS that the company has sent.
3. To filter the Call Logs, click the Filter icon in the upper right corner of the screen.
a. To filter the dates, click on Start Date and End Date. Click the Filter button.
b. To filter the communication type, select Communication Type from the drop-down list, click the Filter button. All the Incoming Calls made will be displayed including how the call was handled by listening to the call recordings.
c. To filter the calls by the user, go to Select Users, click the drop-down list, select a user name. Click the Filter button.