Open Leads – are leads with newly received communication, whether an SMS, a call, or MMS that hasn’t been replied to yet. It can also be a newly added lead into the Leads dashboard.
1. To see the number of Open Leads, go to Homepage → Dashboards.
2. To check the details of the Open Leads, go to Leads → Active Leads → Check Leads with Open in the Leads board.
3. Ways to remove or update “Open” lead’s status:
4. To see the details of Open lead, click the filter icon in the upper right corner of the screen. Select Open Leads on the Lead Age section. Click the Filter Leads button. Data with Open Leads will display.
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